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All our avalanche transceivers are sold with the latest firmware version however over time manufacturers do release updates to their systems. Please see the table below to find the type of service that we can offer for your transceiver. Most newer transceivers will connect to your smartphone by Bluetooth and are updatable by this method.
| Update & Diagnostic Check Available From Facewest | Update Available From Facewest | Updatable By User |
|---|---|---|
| Mammut Barryvox S | BCA Tracker 3 | Black Diamond Guide BT |
| Mammut Barryvox | Ortovox S1 | Black Diamond Recon BT |
| Mammut Barryvox Pulse | Ortovox S1+ | Pieps Micro |
| Mammut Barryvox Element (Diagnostic Check Only) | Ortovox 3+ | Pieps Pro BT |
| Pieps Powder | ||
| Ortovox Diract Voice | ||
| Ortovox Diract |
Owners of Pieps DSP Sport, DSP PRO and DSP Tour versions released in 2013 please be aware that the update diagnostic check software is no longer supported by Pieps so they cannot be serviced by facewest.
These services are free (p&p not included) to customers who purchased their transceivers from Facewest. Software updates for transceivers purchased elsewhere are £10. Mammut diagnostic tests and Pieps checks are £20. These include an upgrade to the latest software if available. Return shipping is £7.50 for everyone unless you place a shop order of at least £30 in which case we will put your transceiver in with your order. We will contact you to collect payment when the work on your transceiver has been completed.
In order to have your transceiver upgraded, please fill out our Transceiver Update Request Form and post it to us with an insured delivery service such as Special Delivery. This will ensure that you are insured against loss or damage in transit. We will contact you once we have updated your transceiver to take payment, arrange the return and take your shop order if you want to do that.
Many thanks,
Facewest.co.uk