Mammat are asking all owners of Mammut Snowpulse bags from Winter 11/12 and Winter 12/13 to check that a part of their system has been properly assembled. All details below. If you have purchased an airbag from Facewest since Aug 2011 and we have your email address then we have sent you an email with the details, asking you to check. We have also included all customers from the 13/14 season just to be sure. It’s a perk of buying online that owners of certain products can be quickly identified in circumstances like these and another reason to register your safety gear with the manufacturers site if possible.
Service Bulletin for inspection of Mammut and Snowpulse avalanche airbags
Dear Mammut Dealer,Follow-up inspections have shown that there is a possible assembly problem affecting individual Mammut and Snowpulse brand avalanche airbags from the Winter 2011/2012 and Winter 2012/2013 production seasons. The problem is an improperly screwed-in connector between the deployment mechanism and the venturi valve. Since Mammut cannot rule out that this problem could result in a loss of function in the event of use, we hereby request that all customers inspect the connection in accordance with the instructions provided and follow the advice given below.
If end consumers identify a problem we advise them to discontinue use of the airbag immediately. If this is the case, please contact Mammut Customer Services to arrange a repair. Please see contact details below.
The Service Bulletin affects Mammut and Snowpulse avalanche airbags with Inflation System 2.0 from the 2011/2012 and 2012/2013 production seasons. The attached instructions explain how to determine the production season of your avalanche airbag. Please check all of your stock and displays for products from the affected seasons and inspect the items in accordance with the attached instructions. If you identify a problem with your stock item, please contact Mammut Customer Services either by email at email@example.com or by phone on 01625 508218. We will arrange for the product to be collected and checked at our repair facility in Germany.
The Service Bulletin for inspection does not affect avalanche airbags made before or after these seasons.
We apologise for the inconvenience caused to you and thank you for your patience.
Mammut Sports Group
So please open the link to pdf below and see the images to help you check your pack. Do it now please.